Professional Resume of Steven Fuhrman

Steven M. Fuhrman
Reseda, California 91335
steven@fuhrman-online.com

Education:

University of Phoenix - Bachelor of Science in Information Technology
East Los Angeles College - Associate of Arts in Business Administration

Certifications:

A+ Certification from CompTIA (Computing Technology Industry Association)
MCP (Microsoft Certified Professional)

Certification Courses:

Novell Netware Administration, Lotus Notes, Microsoft Windows and Outlook 2002 courses

Technical Skills:

• Operating Systems: MS-DOS, Windows 3.1x, Windows 95/98/Millenium Edition, Windows NT Workstation and Server, Windows 2000 Professional and Advanced Server, Windows XP Professional, Novell Netware 4.11 and 5.0
• Administration Tools: Action Request System by Remedy Corporation, Perfect Tracker by Avensoft, ArcServe by Computer Associates, NetAdmin by Novell, JetAdmin by Hewlett Packard, Desktop DNA by Miramar Systems, Norton Ghost by Symantec
• Application Support: Lotus Notes versions 3.3, 4.5 and 5.03, Novell GroupWise 5.2 and 5.5, Microsoft Office 95/97/2000/XP and 2003, Microsoft Project 98/2000/2003, Microsoft Visio 2000/2002/2003, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Quark Xpress 4.x, Documentum, Reflections

Professional Summary:

IT professional with almost ten years experience in:

• Asset Management - Involved with all aspects of the product life cycle starting with product evaluation and ending with product disposal.
• Budgeting - Identified the needed equipment, licenses, service contracts and other related expenses to plan for three fiscal years. This included re-evaluating the needs and being able to remove non-essential items to maintain a workable budget.
• Building Expansion & Remodel Project Manager - Worked with electrical and data wiring contractors in conjunction with the Facilities Department to ensure that all walls and cubicles had electricity, telephone and network connections.
• National Project Lead - Team lead for eight people in eight different locations, jointly reviewing and making recommendations on products for corporate adoption.
• Training Abilities - Created training materials and give presentations to all new-hire employees on the company's IT policies and the applications being used in their jobs.
• Advocate of policies and standards - Have pushed for policies and standards in all aspects of my technology support career, as consistency and accountability make things operate more smoothly.
• Built, repaired and upgraded numerous computers
• Support of non-computer specific hardware, such as Palm OS and Pocket PC PDAs, Blackberry Devices, CD/DVD Duplication devices, Networked Color Copiers and Large-format Color Printers.
• Familiar with IBM, Dell, Toshiba, Gateway, Hewlett-Packard and Compaq hardware
• Former Bulletin Board (BBS) System Operator (system was in operation between July 1987 and December 1997).

Managerial Skills:

• Highly motivated self-starter
• Strong written, verbal and interpersonal skills
• Advocate of standardized policies and procedures
• Understanding of the work that needs to be done by the people being supervised
• Ability to coach and train personnel effectively to increase skills and self-confidence
• Strong belief that building relationships builds trust; Trust typically helps to get things done

Experience:

International Rectifier 10/2001 – Present
Desktop Support Specialist

• Senior Technician in group of 3; providing ongoing training on processes and technical skills to others on team
• Evaluated hardware and software solutions and made recommendations to management
• Assisted in defining corporate hardware and software standards
• Increased level of customer satisfaction and SLA compliance for department
• Initiated policy for retirement and trickledown of equipment, saving the company thousands of dollars per year
• Created “Lab” environment for Technology Department
• Primary point of contact for desktop and laptop support
• Established New-Hire Technology Training within the company
• Implemented “imaging” for deployment of new computers
• Hands-on PC Troubleshooting and Maintenance
• Computer configuration and software installation
• Created vendor relationships with representatives from Toshiba, IBM, Dell, Apricorn and Zones Corporate Solutions
• Rollout of and migration to Windows XP and Office 2003
• Migration from Novell GroupWise to Microsoft Exchange/Outlook platform
• Conversion from IPX/SPX printing to IP Printing

Accenture 6/1996 – 7/2001 - Local Technology Support

Level – Consultant

• Team Lead for group supporting “Business Launch Center”, responsible for 3 Technicians
• Lead a team of 8 across the nation in reviewing software tools for possible inclusion in the company’s standard software image
• Involved with a national team of 10 who were involved with defining policies and rollout procedures for licensed software that was not part of the company’s standard software image
• Project Manager for several building expansion and remodeling projects, including coordinating with various trade contractors and building management
• Lead support contact for location’s Creative Services (Graphics) Department, supporting non-standard firm software applications and hardware
• Prepared Budget information for Fiscal Years 2000, 2001 and 2002

Level – Analyst

• Assisted in coordinating closure of the San Diego office. Tasks included, but were not limited to the following:
  • Inventory of assets to be transferred to El Segundo Office
  • Coordination for relocation of equipment to El Segundo Office
  • Transfer of Assets to El Segundo’s Asset Register
• Disposal of out-dated equipment
• Served as Regional contact for Managed Assets and Procurement System team
• Served as Regional contact for Americas Workstation and Configurations Standards team
• Administration and maintenance of Windows NT and 2000 Servers as well as Novell Netware servers, including building and upgrading server hardware, software installation and upgrades
• Network printer configuration and management
• Documented cabling locations from patch panel to switch and from switch to workstations
• Modified backup strategies for customer's workstations and infrastructure servers
• Asset management (ordering, receiving and inventorying of supplies and accessories)
• Troubleshooting and resolution of software and hardware issues

Level – Technician

• Piloted and beta tested several commercial and corporate applications prior to their release, offering feedback on the applications and documentation
• Participated in creating national policies and procedures for asset management
• Catalyst in adopting Ghost as the firm’s standard backup and software deployment utility
• Hardware and Software deployment
• Responsible for backup and restoration of data
• Additional Involvement with the following:
  • Rollout of Windows 2000
  • Assisted Telecommunications Administrator with deployment of equipment for building expansion
  • Developing standards and tools to be used throughout the Americas for Procurement and Asset Management of all IT related purchases